General Terms and Conditions

General Terms and Conditions

AGE REQUIREMENT: For group A, B, C drivers must be over 21 years of age. 

PAYMENT METHOD: For all groups a valid Credit Card accepted by Firefly, must be shown for all necessary pre-authorization amounts as well as pre-payments and settlement of final rental charges.

DRIVING LICENSE: A valid driving license held for at least one year is required from the driver.

GRACE PERIOD: At the end of the agreed rental period, Firefly allows a grace period of 29 minutes free of charge after which, the renter will be charged with a minimum of one full day rental.

TRAFFIC FINES: All fines resulting from the drivers conduct are born solely by the renter.

INSURANCE: All authorized drivers of Firefly vehicles are covered against damages from Fire to the rented vehicle, and Liability Insurance to Third Party death, injury, and property. Both coverages are subject to General Terms of the Firefly’s insurance contract with its Insurer.

COLLISION DAMAGE WAIVER (CDW-SCDW): The renters liability for damage to the rented vehicle, can be reduced, under the condition that the Romanian Traffic Law is not violated, to a minimum charge € 600  for groups A, B, €750 for group C and €900 for any other car group, by additional payment of 11 €, 14 €, 18 € respectively per day of rental.

The renter may reduce the above liability to a minimum charge of €100 for groups A, B, €150 for group C by paying €7 and €10 respectively per rental day.

THEFT PROTECTION (TP): Theft protection is an optional service which, if accepted, relieves the renter from all financial responsibility for loss or damage to the Firefly vehicle by or following daily charge: €9 for groups A, B and €10 for groups C. This excludes any thefts of personal effects.

INCIDENT ADMINISTRATION FEE (IAF): In case of an accident due to the renter’s liability, renter has the obligation to pay to Firefly a non re-fundable fee of €30 to cover administration expenses.

ADDITIONAL DRIVER/S: A charge of €3.00 per day has to be paid for each additional Driver.

AIRPORT CHARGE (ASC): The charge applicable to all airports in Romania is 6%. The above percentages are calculated on the sum of charges excluding taxes and fuel charges.

GASOLINE PRE-PAYMENT POLICY: Customer will mandatory pre-pay for the full tank and drive the car back empty. If any refund will be requested for the non spend fuel, the value of it will be refunded by deducting a refilling fee of  18+VAT.No refund will be applied after final rental invoice is issued upon car return.

BABY SEATS: Available on request with a daily charge of €4.

GPS: Available on request with a daily charge of €10.

FLEET AVAILABILITY: The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.


ROAD ASSISTANCE: A 24-hour road assistance service is provided for a charge of €10+VAT per rental day. Alternatively, in case the driver needs road assistance during the car rental period, we shall provide the service, charged per km to our nearest location.

In case of accident please contact Emergency Assistance (24hrs service, tel: +40734.000.999) for accidents.

TAXES: All rates and charges in this brochure are subjected to V.A.T.

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